Damen offers a wide-ranging portfolio of customer support services, which covers complete aftersales support of a vessel during its lifecycle. The services range from start-up, through deployment to lifetime extension.
Warranty. For all equipment delivered by Damen, general warranty is applicable and the Damen Services team can be reached for support 24/7.
Operating training. Damen offers a wide range of training courses to help ensure efficient and effective operation and maintenance. These tailor-made programs maintain the right balance between theoretical and practical skills and involve external parties where necessary.
Maintenance Support. Maintenance can be aided by the use of digital systems to monitor onboard signals and plan (preventive) maintenance, analyses and by actual maintenance support.
Integrated Logistics Support (ILS). An ILS package can be established to optimise the vessel during its complete lifecycle. This starts with the engineering stage and can include several analyses such as lifecycle costing; reliability, maintainability and availability analysis and logistic support analysis.
WARRANTY, OPERATING TRAINING, MAINTENANCE, INTEGRATED LOGISTICS SUPPORT
Damen is committed to providing the best support possible during the lifetime of the vessel. Our Services organisation is therefore globally established and involved in any Damen (part) delivery. The most extensive support is provided with an ILS package, which is typically the case for complex vessels, such as the Inshore Patrol Vessels for the South African Navy. For these vessels a reliability, maintainability and availability analysis is performed, as well as other analyses, lifecycle considerations and lifetime support are included from the start of the project.